Customer Services & Telecommunications Certificate

The following requirements are effective for students admitted on or after Fall 2017:

UMA Certificate Requirements

  • Minimum 50% of the required courses taken through UMA
  • Minimum 2.00 G.P.A. in the Certificate

Level I Requirements (13-16 credit hours)

  • COL 100 Introduction to College Experience (3) optional
  • COM 102 Interpersonal Communications (3)
  • BUA 100 Introduction to Business (3)
  • BUA 285 Customer Service & Telecommunications (3)
  • CIS 100 Introduction to Computer Applications (3)
  • COL 214 Professionalism in the Workplace (1)

Level II Requirements (12 credit hours):

Prerequisite: Level I Certificate

  • COM 205 Forms of Social Influence
  • BUA 369 Marketing (3) prerequisite: PSY 100
  • ENG 317W Professional Writing (3) prerequisite: ENG 101
  • PSY 100 Introduction to Psychology (3)

This program resides under the College of Professional Studies

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