Student Handbook T, V, W - University of Maine at Augusta

Transfer Affairs, part of the Registrar's Office, evaluates transfer credits, with final approval from the appropriate college dean. Several offices and resources are equipped to assist students in transferring, whether to another college or university or merely a change of program within UMA. Contact: Registrar's Office, academic advisor, Advising Center in Augusta, college office, Admissions and Student Enrollment Services in Bangor.

TUTORING SERVICES

Tutoring is intended to help students increase their understanding of course material, and improve their learning and study skills. Tutoring is available for most developmental and introductory courses as well as some upper-level courses. It is provided in individual or small group settings by qualified community or peer tutors. Tutoring is intended as a supplement to classroom instruction, and is not a substitute for regular attendance and participation in your classes. Questions about tutoring should be directed to Learning Support and Counseling Services in Augusta and in Bangor, or to the student services coordinators at the University College Centers. (Also see Math and Writing Labs.)

UMA ALERTS

UMA Alerts is your way to receive weather closure and emergency information via your cell phone and e-mail.

VETERANS' SERVICES

U-MAP, the UMA Military Achievement Project, provides networking opportunities and support for enrolled veterans. The Registrar’s Office coordinates veteran’s benefits and works closely with veterans to assure compliance with federal guidelines. Contact: U-MAP Coordinator, Registrar's Office in Augusta, Admissions and Student Enrollment Services in Bangor.

WITHDRAWAL FROM THE UNIVERSITY

To avoid receiving failing grades and to have your bill properly adjusted, it is your responsibility to notify the University of your intention to drop some or all of your courses. You can notify us of your decision in several ways: a) by calling the Enrollment Services Center in Augusta during normal business hours; b) During the first nine weeks of the semester, if you plan to drop some but not all of your classes, you can use MaineStreet to do so. Students cannot use MaineStreet to withdraw from all semester classes. Please contact the Enrollment Services Center or Admissions and Student Enrollment Services in Bangor for assistance. This system is available 24 hours a day; c) by contacting the Enrollment Services Center in Robinson Hall on the Augusta campus, or your local campus or University College Center. (For medical reasons, see Student Appeals.) Students contemplating withdrawal are urged to consult with an academic advisor or counselor for guidance. Failure to withdraw officially may result in failing grades being recorded on the student's permanent record. Students receiving financial aid are strongly advised to contact the Office of Financial Aid. Note: if dropping some classes, but not all, please see Add/Drop information. Contact: Enrollment Services Center in Augusta, Admissions and Student Enrollment Services in Bangor, or center student services coordinator.

STUDENT APPEALS

An ad hoc Appeals Committee comprised of appropriate University personnel meets twice a month to review appeals received from students requesting deviation from the standard drop/withdrawal procedures. Students must complete and return the Student Appeals Form, along with required documents. Normally, requests for reversal of tuition and fee charges will be considered for up to 90 days after the close of the semester/session for which the student is claiming a refund. Examples of involuntary appeals, and corresponding required documentation, include:

Entering involuntary to active duty into the armed services: The request for withdrawal must be substantiated with copies of military orders that show proof of date of entry. The individual’s commanding officer or another appropriate official must sign the orders.
Illness of the student or an immediate family member: A physician’s certification on official practice letterhead must be provided stating the student’s of family member’s illness that required the student withdrawal and in the case of student illness, a statement indicating the illness prevented the student from completing course work.
Death of the student or an immediate member of the student’s family: Appropriate documentation must accompany the request for withdrawal.
Involuntary transfer by the student’s employer that precluded continued enrollment (military branches of the service are considered employers under this section): The request for withdrawal must be substantiated by appropriate documentation from the employer.

Every effort is made to apply University policies fairly and consistently. Appeals received pertaining to voluntary withdrawals are less likely to be granted, unless extenuating circumstances (for example, failed technologies) prevail. Students will receive a confirmation indicating receipt of the appeal form and the expected date of review by the Appeals Committee. The student will also receive a written communication indicating the final appeal determination. In accordance with federal financial aid regulations, a reduction in credit hours and charges may often result in a subsequent reduction in aid. Students are encouraged to contact the financial aid office to gain a full understanding of the impacts pertaining to a change in credit hours. Such financial aid calculations due to changes in enrolled credit hours from credit hours used in the calculation of aid award may result in the student owing a balance to the University. The University academic appeals committee hears appeals on academic matters and has no authority to authorize refunds. Administrative dismissals are not covered by this policy and are not entitled to refunds of institutional charges. Contact: Student Accounts in Augusta.

WRITING LAB

See Math and Writing Labs.

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