This page is for PEP students to help navigate some of the problems they may run into and how to resolve them best.
Problem 1
BrightSpace
Most BrightSpace issues stem from your UMA account, your local firewall. Sometimes a teacher who has posted a broken URL can also cause problems. Reaching out to your professor first to see if they can fix the issue is recommended before contacting the Tech Hub.
Problem 2
UMA Password Reset
If you are having an issue logging into your UMA Account or your BrightSpace account, this may be caused by an old password. Contacting the UMA IT department directly at 207-621-7400 will be the fastest route to changing this specific password.
Problem 3
Blocked Links
For most problems, reaching out directly to your Local Tech Staff will be the best solution, but for broken links, send an email to:
MDOCEdutech@maine.gov
They will be the best method of adding a blocked link to your accessible links.
For Hardware Problems you will need to contact your Local Tech Staff.
Or reach out for All Other Online Tech Issues using the email: MDOCEdutech@maine.gov
Contact the UMA Student Tech Hub for Live Support
Virtual support:
Chat, Phone & Zoom
Monday through Friday
10am-4pm