UMA Information Services maintains all technology across all UMA locations and assists students, faculty, and staff in the use of technology.  UMA Technology Support maintains the campus’ information infrastructure to meet the academic and administrative computing requirements.

  • For responsive and timely support, and to make service requests or report an incident, contact the Helpdesk at 621-7400
  • Help Desk – Use this link to report issues with technology, or call 621-7400.  Check out the UMA Student Tech Hub for student-focused technology information.
  • UMA Alerts

New to Brightspace?

Students: go to the Tech Hub –
Instructors: go to the Faculty Portal –

Information Technology Staff

Name/Position Contact
Joseph Duchette, Classroom Desktop Support Specialist, UMA Augusta Email:     
Telephone: 207-621-3549
Lauren DuBois, UMA Campus IT Officer and Executive Director, IT Operations
Telephone: 207-621-3522
Ryan Gagnon, System Engineering Specialist Email:
Telephone: 207-621-3387
James Lefebvre, Campus Services Technical Lead,  Augusta Email:
Telephone:  207-621-3475
Paul Philbrick, Classroom Engineer
Telephone:  207-621-3343
Lloyd Smith, Systems & Network Specialist II Email:
Telephone:  207-621-3490
Robert SobczakTransmission Engineer II  Email:
Telephone: 207-621-3326
Angela Cook, Director of Classroom Technology Email:
Telephone: 207-780-5737
Tanner Kelleter, Senior Campus IT Operations Manager Email:
Telephone: 207-621-3558
John Warenda, Campus Services Technical Lead, UMA-Bangor Email:
Telephone:  207-262-7746
Kevin Godin Jr.  Classroom Desktop Support Specialist, UMA-Bangor
Telephone:  207-262-7745
Heidi Raynes, IT Specialist, Helpdesk Email:
  Telephone: 207-621-3388
Joan A. Cook,  IT Campus Service
  Telephone: 207-621-3040
Kate McPherson, Classroom & Desktop Support Specialist Email:
  Telephone 207-621-3396