Communication channels in the integrated Gmail experience
Quickly choose the right communication channel for any task—and stay in control across everything that demands your attention—all from within Gmail.
When to use Email
Formal & Structured
- Share detailed information.
- Use error-free grammatically correct writing.
- Use schedule send to send email later.
- Get responses when it’s convenient for recipients (asynchronous communication).
- Send documents and other files as attachments.
When to use Chat
Informal & Fast
- Send quick text messages to one or more people.
- Group size—Usually very small. 5 people or fewer.
- Fast-moving, text-based conversation.
- Longevity—Short. Conversations are quick and to the point.
- Interactivity—Low. Typically minimal discussion.
- Moderation—None.
- Privacy—Only open to people you add when you start the chat.
Learn Gmail
Google Workspace: Gmail
Learn the basic components of Gmail to help you send and receive emails.
Quick Starts
Top 10 things to know about the integrated Gmail experience.
Learn Google Chat
Communicate With Your Team Using Google Chat
Use Google Chat to communicate with your team, customers, or business partners.
Use Chat in Gmail for one-on-one or informal group conversations.
Contact the UMA Student Tech Hub for Live Support
207.621.3123 in Live Zoom or Live Chat