The mission of the UMA Campus Assessment Response Evaluation Team (CARE) is to coordinate and implement policy development, education, and timely intervention in regard to students exhibiting signs of serious distress, or engaging in harmful or disruptive behavior.
The CARE Team is not a crisis or emergency response team, but provides a system for proactive intervention to student behaviors of concern in order to reduce disruption and facilitate a safe, respectful and productive learning and working environment.

To start, a reminder of emergency protocol…

If you feel there is an immediate threat to health or safety:
First, call Police/Fire/Ambulance

  • In Augusta dial 911
  • In Bangor or at the Centers dial 911

Second, call Campus Security

  • In Augusta dial 621-3400
  • In Bangor dial 262-7777

If you feel that the situation does not pose an immediate threat to health or safety:

Call Campus Security

  • In Augusta dial 621-3400
  • In Bangor dial 262-7777 OR
  • Contact your UMA Center Director or Staff

If you feel that the situation is a counseling emergency:

  • The Maine Crisis Response Team at 1-888-568-1112

Go to and complete the CARE Referral Form. You will be asked for basic information about the student, a brief description of the incident or behaviors that prompted the referral, and contact information for you (in case the Team has follow-up questions).

You do not have to make this determination; the CARE Team will do it for you. The most critical step is that you report your concern. If another campus resource is more appropriate, the CARE Team will refer the student and handle the transfer of information.

Typically, behaviors that pose a threat to safety or that cause a significant community disruption qualify for the CARE Team, while students who experience problems coping with life challenges or have mental health issues are appropriate referrals to campus Counseling Staff.

Anyone who feels that a student is in significant distress or might be a threat to themselves and/or the community can make a Care Team referral. This includes students, faculty, staff, and other community members.

You are not required to tell the student, although that may be helpful. If you do tell him or her, don’t promise confidentiality, although the information will be handled with discretion. The CARE Team process involves gathering information from all relevant sources on a need-to-know basis. The primary goal is to act in the best interest of the student and the University community.

When your referral is received by members of the CARE Team they will use the information to determine the nature of the concern, and the most appropriate referral or intervention.

The type of intervention depends upon the student’s behavior. Options are wide ranging. Some examples include: arranging a conversation with the student, having a counselor contact him/her, referral to the student conduct process, or involuntary withdrawal from the University.

Your essential role is to share your concern, either directly with the student or with the CARE via the referral form.
If you are familiar to the student and are comfortable doing so, tell the student that you are concerned and ask if he/she is OK. In many cases students will indicate that they could use some help and you can refer them directly:

  • For life coping and mental health concerns: Counseling Staff
  • For academic support: Learning Support Services

CARE Team Objectives:

  1. To promote a safe, respectful working and learning environment by fostering a university wide culture of communication, collaboration and proactive intervention.
  2. To support student academic progress and personal well-being via primarily educational, rather than punitive means, consistent with established protocol and transparent procedures.
  3. To provide education and professional development opportunities for the University Community in identifying and managing disruptive or harmful student behavior.
  4. To assess, evaluate and evolve team function and protocols over time as best practices are identified and refined.

CARE Team Activities:

  1. Identify resources and develop specific strategies to respond to potentially harmful or disruptive student behavior.
  2. Receive referrals and gather information about student behaviors of concern as a basis to plan and facilitate proactive intervention.
  3. Make recommendations to college officials regarding issues and policies in need of attention.
  4. Develop and disseminate informational materials focused on identification, management and prevention of harmful or disruptive behavior.

Behaviors of Concern

In everyone’s life there may be times when he or she feels depressed or upset. The following list identifies symptoms that, if consistent or severe, may suggest that he or she could benefit from assistance. Any of these symptoms may be expressed in the student’s behavior, speaking, and/or writing, including in the online environment.

  • Concerning Academic Performance or Behavior, especially if there is marked change from characteristic patterns
  • Poor performance and preparation
  • Excessive absences or tardiness
  • Repeated requests for special consideration
  • Unusual or changed pattern of interaction
  • Avoidance of class participation
  • Domination of class discussions
  • Excessive anxiety when called upon
  • Disruptive behavior
  • Exaggerated emotional response that is obviously inappropriate to the situation
  • Unusual Behavior or Appearance
  • Depressed or lethargic mood
  • Hyperactive or rapid speech
  • Swollen or red eyes
  • Under the influence of alcohol or drugs
  • Change in personal hygiene or dress
  • Dramatic weight loss or gain
  • Strange or bizarre behavior indicating loss of contact with reality
  • Inappropriate social behavior
  • Signs of domestic violence
  • References to Suicide, Homicide, or Death
  • Expressions of helplessness or hopelessness
  • Severe psychological pain
  • Overt references to suicide
  • Isolation from friends or family
  • Homicidal threats

Resources Regarding Student Behavior, Campus Safety, Legal Issues
Available for review from UMA Campus Assessment Response Evaluation Team


Coping with Seven Disruptive Personality Types in the Classroom
Presented by Dr. Gerald Amada

A Guide for Faculty on Responding to Students in Distress
Presented by Brett Sokolow & W. Scott Lewis

Law 101 for Faculty Members: How Not to Get Sued
Presented by W. Scott Lewis & Brett Sokolow

Managing Expectations and Handling Difficult Students Online
Presented by Susan Ko

Student Services Front Line Staff: Training, Service, Compassion, Care & More
Presented by Julie Johnson & Brian Van Brunt

For more information, or access to any of these resources contact:

Laura Rodas, UMA Coordinator of Community Standards & Mediation

CARE Workflow

The following videos, created by members of the CARE Team, provide interested individuals with an overview of several topical areas.

University of Maine System Student Conduct Code

Coordinator of Community Standards and Mediation, Laura Rodas, talks about the University of Maine System Conduct Code and how, when and to whom it can be applied.

UMA Campus Safety Basics

Robert Marden, Assistant Director of Administrative Services, speaks to what students, faculty, and staff can do to keep safe on campus, prevent property loss, and respond to urgent campus safety matters.

Student Conduct and Disabilities

This video, featuring Don Osier, Director of Learning Success, is about the intersection of disability rights, ADA laws, and student behavior on campus, online, and in the classroom.

Jennifer E. Davis

Title: Director of Center for Student Success and Development, Bangor Campus

Education M.A., LCPC, LADC

Sara M. Flowers

Title: Director TRIO Programs & Adjunct Professor of Education

Bio Dr. Flowers received her TEFL certificate and completed student teaching in Prague, Czech Republic; taught in Istanbul, Turkey; and taught for a Russian school in Anjalankoski, Finland. As a young adult, Sara participated in an excursion with Voyager Outward … Read More

Sheri C. Fraser

Title: Dean of Students

Laurie A. Grant

Title: Student Services Coordinator, Counselor

UMA Saco Center
(207) 282-4111

Schedule an academic advising meeting with Laurie

Robert C. Marden

Title: Director of Campus Safety & Security

Terri Reiter

Title: Director of Center for Student Success and Development, Augusta Campus

Terri can assist with a wide array of resources to help you develop and strengthen your learning skills. She can assist with any questions about online learning resources, tutoring, classroom accommodations, and accessibility services.

Laurel L. York

Title: College Success Counselor